Legal
Complaints
Last updated: 6 October 2026
1. What you can complain about
Payments that did not settle correctly, fees you believe were charged in error, KYC decisions, account freezes, DreamInvest allocations, circle contributions, or how we handled your personal data.
2. How to raise a complaint
- For money issues, file a dispute in Money Support so we have the transaction reference.
- Email info@dreamfund.app with your registered phone number, a clear description, and any screenshots.
3. Our targets
Acknowledgement within 2 business days. Straightforward payment disputes within 10 business days. We will tell you if a partner investigation needs more time and what we still need from you.
4. Escalation
If you are not satisfied with our final response, you may escalate to the relevant Zambian regulator or authority that covers payment services, consumer protection, or data protection for your case. We will provide our written outcome so you can attach it to any external complaint.